Refund policy

HOW TO RETURN

Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 21 days of your purchase.

1. Please email store@produitparfait.com to request a refund and we will assign you tracking no.#
2. Mail your returned item to:
PRODUIT PARFAIT Online Shop returns department tracking no.#
B5 4/F, Sing Mei Ind. Bldg., 29-37 Kwai Wing Rd., Kwai Chung, N.T. Hong Kong
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions
Some items cannot be returned if they are opened. These include socks, shoes care items, Leather Care, Foot Care, and Beauty items.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Exchanges
If your shoes and clothing item are in like-new condition, you may exchange your shoes and clothing item for a different size or color. Please be sure to include your original receipt. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

LOCAL DELIVERY
Free Hong Kong Delivery Over HK$200 (Commercial Area or Self Pickup at S.F. Service Center)
Local Delivery (Non-Industrial/Non-Commercial Area) HK$40

INTERNATIONAL DELIVERY
We ship worldwide. To return your product, you should mail your product to B5, 4/F, Sing Ming Ind. Bldg., 29-37 Kwai Wing Rd. Kwai Chung Hong Kong

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over US$80, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Returns
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of use
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at store@produitparfait.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at store@produitparfait.com and send your item to B5, 4/F, Sing Ming Ind. Bldg., 29-37 Kwai Wing Rd. Kwai Chung Hong Kong.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Address:

Circe International Ltd

B5, 4/F., Sing Mei Industrial Building, 29-37 Kwai Wing Road, Kwai Chung, N.T., Hong Kong
tel  : 852 3499 1083             fax : 852 3499 1228
email: sales@circe.com.hk

Working hour : Monday - Friday 09:30am ~ 18:30pm

WhatsApp: 852-60633120