Return & Exchange

HOW TO RETURN

Your item must be in its original unused condition to be returned unless there is a manufacturer defect. You must return the item within 14 days of your purchase.

1. Please email store@produitparfait.com to request a refund and we will assign you tracking no.#
2. Mail your returned item to:
PRODUIT PARFAIT Online Shop returns department tracking no.#
B5 4/F, Sing Mei Ind. Bldg., 29-37 Kwai Wing Rd., Kwai Chung, N.T. Hong Kong
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions
Some items cannot be returned if they are opened. These include socks, shoes care items, Leather Care, Foot Care, and Beauty items.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Exchanges
If your shoes and clothing item are in like-new condition, you may exchange your shoes and clothing item for a different size or color. Please be sure to include your original receipt. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

LOCAL DELIVERY
Free Hong Kong Delivery Over HK$200 (Commercial Area or Self Pickup at S.F. Service Center)
Local Delivery (Non-Industrial/Non-Commercial Area) HK$40

INTERNATIONAL DELIVERY
We ship worldwide. To return your product, you should mail your product to B5, 4/F, Sing Ming Ind. Bldg., 29-37 Kwai Wing Rd. Kwai Chung Hong Kong

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over US$80, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
Book with obvious signs of useAny item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at store@produitparfait.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at store@produitparfait.com and send your item to B5, 4/F, Sing Ming Ind. Bldg., 29-37 Kwai Wing Rd. Kwai Chung Hong Kong.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Address:

Circe International Ltd

B5, 4/F., Sing Mei Industrial Building, 29-37 Kwai Wing Road, Kwai Chung, N.T., Hong Kong
tel  : 852 3499 1083             fax : 852 3499 1228
email: sales@circe.com.hk

Working hour : Monday - Friday 09:30am ~ 18:30pm

WhatsApp: 852-60633120

 

如何退貨

除非存在製造商缺陷,否則您的物品必須處於原始未使用狀態才能退回。 您必須在購買後 14 天內退貨。

1. 請發郵件至 store@produitparfait.com 申請退款,我們將為您分配跟踪號。#
2. 將您退回的物品郵寄至:
PRODUIT PARFAIT 網店退貨部門追踪編號#

香港新界葵涌葵榮路29-37號成美工業大廈4樓B5 
3. 在包裹中附上一封籤名信,說明退貨原因和原始收據。

返回異常
有些物品如果打開則無法退貨。 其中包括襪子、鞋子護理用品、皮革護理用品、足部護理用品和美容用品。

已磨損、使用或更改的商品將不接受退貨或換貨。

交易所
如果您的鞋子和衣物完好無損,您可以更換不同尺碼或顏色的鞋子和衣物。 請務必附上您的原始收據。 在這種情況下,您無需支付退貨費,但仍需支付退貨運費。

本地送貨
香港滿HK$200免運費(商區或順豐服務中心自取)
本地送貨(非工業/非商業區)HK$40

國際配送
我們在全球範圍內發貨。 要退回您的產品,您應將產品郵寄至

香港新界葵涌葵榮路29-37號成美工業大廈4樓B5 

您將自行承擔退回商品的運費。 運費不可退還。 如果您收到退款,退貨運費將從您的退款中扣除。

根據您居住的地方,換貨產品送達您所需的時間可能會有所不同。

如果您要運送超過 80 美元的商品,您應該考慮使用可追踪的運輸服務或購買運輸保險。 我們不保證我們會收到您退回的物品。

退貨
我們的政策持續 14 天。 如果您購買後 14 天過去了,很遺憾,我們無法為您提供退款或換貨。

要獲得退貨資格,您的物品必須未使用過且狀況與您收到時相同。 它還必須在原始包裝中。

有幾種商品免於退貨。 食物、鮮花、報紙或雜誌等易腐爛的物品不能退貨。 我們也不接受私密或衛生用品、危險品或易燃液體或氣體的商品。

其他不可退貨的物品:
禮品卡
可下載的軟件產品
一些健康和個人護理用品

為完成您的退貨,我們需要收據或購買證明。

請不要將您購買的產品退回給製造商。

在某些情況下只能部分退款:(如果適用)
有明顯使用痕蹟的書
由於非我們的錯誤原因,任何不處於原始狀態的物品都會損壞或丟失部件。
任何在交貨後 30 天以上退回的物品

退款(如適用)
收到並檢查您的退貨後,我們將向您發送一封電子郵件,通知您我們已收到您退回的物品。 我們還將通知您退款的批准或拒絕。 如果您獲得批准,則將處理您的退款,並在一定天數內自動將信用額度應用到您的信用卡或原始付款方式。

延遲或丟失退款(如果適用)
如果您還沒有收到退款,請先再次檢查您的銀行賬戶。
然後聯繫您的信用卡公司,您的退款可能需要一些時間才能正式發布。
接下來,聯繫您的銀行。 在發布退款之前通常需要一些處理時間。
如果您已完成所有這些操作但仍未收到退款,請通過 store@produitparfait.com


銷售項目(如適用)
只有正價商品可以退款,很遺憾,促銷商品不能退款。

禮物
如果該商品在購買並直接運送給您時被標記為禮物,您將收到相當於退貨價值的禮品積分。 收到退回的物品後,將向您郵寄禮券。

如果該商品在購買時未標記為禮物,或者送禮人將訂單商品寄給了他們自己稍後再給您,我們將向送禮人退款,他會知道您的退貨情況。

聯繫我們

地址:

焯 嘉 國 際 有 限 公 司
香港新界葵涌葵榮路29-37號成美工業大廈4樓B5
電話:852 3499 1083       傳真:852 3499 1228
電郵:sales@circe.com.hk
工作時間:週一至週五 09:30 am ~ 18:30pm

whatsapp:852-60633120